FAQ
Everything you need to know about RGB Lasersystems.
General Information
Who is RGB Lasersystems?
RGB Lasersystems GmbH is a leading developer and manufacturer of miniaturized laser modules and photonic systems. With over 15 years of experience, we design compact, high-performance laser solutions for industrial, scientific, and OEM applications worldwide.
What makes your lasers unique?
Our products combine excellent beam quality, wavelength stability, and compact design. Each laser is engineered for reliability and performance, leveraging our extensive experience in photonics and miniaturization.
Do you offer customized laser solutions?
Yes. In addition to our standard product line, we specialize in custom-designed laser modules tailored to specific applications and technical requirements.
Where are you located?
RGB Lasersystems GmbH is based in Germany, serving customers globally through direct sales and authorized distribution partners.
How can I get technical support?
You can reach our technical support team via our contact form or support email. Please include your product serial number and a brief description of the issue for the fastest response.
Products
What is the difference between Lambda Beam and Lambda Mini?
Lambda Beam offers higher output power (up to 1 W) and advanced modulation capabilities, ideal for industrial integration and scientific research. Lambda Mini is an ultra-compact, USB-powered module designed for mobility and space-saving applications, providing excellent performance up to 75 mW.
What applications are your lasers suitable for?
Our laser modules are used in spectroscopy, measurement systems, biotechnology, machine vision, Raman spectroscopy, and other photonic applications requiring precision and stability.
Do your lasers include control software?
Yes. Each laser includes Ltune, our free software for monitoring and controlling all essential parameters such as optical power, temperature, and emission status. Ltune also supports modulation control, firmware updates, and calibration.
Can the output power of a laser be preset before shipping?
Yes. Lasers can be calibrated to a desired output power (e.g., 200 mW). When powered on, the laser will operate at this preset value without requiring the software. If lower output is needed later, it can be adjusted using Ltune.
Will preset power settings remain after a power reset?
Yes. The preset output power will remain active after a power cycle. Any changes can be made later using the Ltune software.
Can I integrate your lasers into my own system via software?
Absolutely. Our modules can be controlled via a serial interface using almost any programming language. We provide sample code and a detailed communication protocol — no dedicated SDK is required.
What is the typical lifetime of your laser modules?
The typical lifetime of our diode lasers is approximately 10,000 hours under standard operating conditions. Lifetime may vary depending on the model and usage.
What warranty options are available?
Standard warranty covers 1 year. Extended warranty options are available for up to 2 years, depending on the customer's requirements.
How can I address side-band or Raman signal interference issues?
In some applications, long fibers with low OH content or missing laser cleanup/short-pass filters in the optical setup may cause side-band signals. Adjusting fiber type/length or adding appropriate filters can mitigate this. For complex setups, we recommend sharing a schematic or photos of the optical path with our support team.
Rentals
Do you offer laser rentals?
Yes, we provide flexible monthly rental options for a variety of laser modules. Rentals are ideal for short-term projects, product evaluations, or research needs.
How long is the rental period?
Rentals are charged per full month. The rental period begins when the laser is delivered and ends once it is returned to RGB Lasersystems. Extensions are possible upon request with at least 48 hours notice.
Who covers shipping costs for rentals?
All shipping costs (delivery and return) are the responsibility of the customer unless otherwise agreed in writing.
Can I buy a laser after renting it?
Yes. If you decide to purchase the rented laser, the rental fees already paid will be fully deducted from the final purchase price.
How do I pay for a rental?
Rental payments are made in advance and in full prior to the start of the rental period.
Can I rent accessories as well?
Yes. You may select and rent accessories alongside your laser module. Additional charges apply depending on the chosen accessories.
Orders & Delivery
How can I place an order?
Orders can be placed directly with our sales team at sales@rgb-photonics.com or through our online request form. If you are located outside Germany, you may also order via one of our official distributors. Once we receive your inquiry, our team will provide a detailed quotation along with the expected lead time.
What are your typical delivery times?
Delivery times vary depending on product configuration and customization. Standard models are often available from stock, while customized modules may require additional lead time. Typical delivery for standard orders is around 3-4 weeks.
Do you ship internationally?
Yes, we ship worldwide. Our logistics partners ensure reliable and safe delivery of sensitive photonic components.
What are the specifications for the power supply?
All lasers come with a compatible AC-DC converter for standard 230V AC, 50Hz systems. Specific power supply models are provided with the order.
Are discounts available for orders?
Yes, discounts can be applied depending on order volume and ongoing offers. For example, special promotions may offer up to 20% discount.
Frequently Asked Questions
Does your laser include control software?
Yes, each laser includes Ltune, our free software for monitoring and controlling all essential parameters such as power, temperature, and emission status. Ltune also supports modulation control and firmware updates.
Can I integrate your lasers into my own system?
Absolutely. Our modules can be controlled via a serial interface using almost any programming language. We provide sample code and a detailed communication protocol. No dedicated SDK is required.
Do you offer laser rentals?
Yes, we provide flexible monthly rental options for a variety of laser modules. Rentals are ideal for short-term projects, product evaluations, or research needs.
Technical Support & Warranty
What kind of warranty do you offer?
All RGB Lasersystems products come with a standard warranty covering defects in materials and workmanship. Warranty periods include 1 year standard and optional 2-year extended warranty. Lifetime expectations for laser diodes are approximately 10,000 hours.
How can I get assistance with setup or troubleshooting?
Our support team can assist remotely via email, phone, or scheduled video call. We also provide detailed product manuals, communication protocols, and sample code on our downloads page.
Can you guide on optimizing the laser for Raman spectroscopy?
Yes. Our technical team can provide guidance on fiber type, optical filters, and setup adjustments to minimize side-band interference or long-tail signals. Sharing a schematic or photo of your optical setup helps us provide accurate recommendations.
How long is the typical lifetime of your laser modules?
Our lasers are designed for long operational lifetimes with proper usage and maintenance. Most suppliers guarantee a diode lifetime of 10,000 hours. Specific lifetime data varies by model and operating conditions.

